Date: June 22, 2022
Waterous requires a Return Material Authorization (RMA) number prior to returning any part or product to Waterous (Contact our Service Department to attain an RMA number.) In addition, the customer should properly package the item being returned to prevent damage during transit. Please mark the RMA number on the outside of the shipping container, identify each part with a part number (when possible) and specify the reason for the return. We will apply a return handling fee of 25% of invoice price, plus any labor and material cost to put the item(s) in restockable condition. In addition, we may elect to increase the restock fee if a particular situation demands a higher charge. The return of electrical parts or painted material for non-warranty issues is not allowed. Any material that has been abused or is not in restockable condition, will be returned to the customer, or with the customer’s permission, be scrapped at Waterous.