Service and OEM Engineering Support


At Waterous, we take pride in helping our fellow firefighters stay safe. So, when you purchase a Waterous pump not only do you get a quality product, you get a legendary service partnership. In this industry timing is critical. You rely on your pumps to get the job done, so it’s our job to make sure your equipment is ready when you need it. We are dedicated to our products’ performance, which is why we back all of our products with an exclusive, industry-leading warranty. Between our skilled service technicians, product specialists and Mobile Demonstration Units, we’re always prepared to help with any technical questions or help you specify the right Waterous pump for the job.

Service Manuals and Parts Lists

If you are looking for overhaul instructions, service parts information or other related service documentation, you will find it in the Quick Link Service Information section. Just click on the model and you will be taken to the Download Literature page for that exact model or go to MyWaterous to find the exact documents for your Waterous product. Click here to learn more about MyWaterous.

Engineering Documentation

Whether you are installing a Waterous product or need information regarding performance or dimensions, you will find it in the OEM Engineering Information section. Just click on the title or model and you will be taken to the selected page.

Factory Trained Service Centers

Waterous makes it easy for departments to select a dependable service provider. Our Factory Trained Service Centers (FTSC) undergo rigorous evaluation to earn a certification and must meet or exceed critical criteria in order to earn our endorsement. We thoroughly evaluate centers in terms of individual mechanic’s training, pump service and testing capabilities, foam systems and CAFS, parts availability, safety, and facility size. Find the Factory Trained Service Center nearest you.

Exclusive Factory Warranties

Depending on the make and model of the Waterous pumps you purchase, we offer numerous levels of factory warranties. When you purchase Waterous equipment, not only do you get quality products, you get quality service backed by exclusive warranties. Our expert service technicians are the best in the industry and work to serve you and your department. Not sure what’s covered under your warranty? Contact your Waterous representative today.

Parts Order Form

Nothing is more frustrating than waiting for a part from the factory. We know the importance of keeping inventory on-hand in service departments, which is why we provide you with hassle-free parts ordering. Simply track your inventory and order parts directly from MyWaterous. Click here to learn more about MyWaterous.

DIY Service & Maintenance

If there simply isn’t time to schedule a visit from a factory-trained Waterous service technician, check out our online help center, complete with a Service Tips ArchiveFAQ and Total Integration information.

Contact your Waterous representative today for more information on extending the life of your product through routine service and preventative maintenance.