WATEROUS SUPPORT
WE SET THE STANDARD FOR SERVICE

When the alarm bell sounds, firefighters respond. That’s what people depend on. And that’s exactly how Waterous feels about service. This mentality makes our support team the best in the fire pump business. From product use to service maintenance, we’re always on call to answer your questions.

Here's what you can expect:
  • A vast library of parts and services
  • 24/7 access to the MyWaterous Customer Portal
  • 95% of all parts ship within 24 hours
  • 99% parts order accuracy

See our customer support in action

SERVICE RESOURCES

Get the most out of your Waterous equipment with our wide array of free service resources. From service manuals and parts lists—for both current and discontinued products—to service tips and checklists for DIY maintenance, we have everything you need to extend the life of your products.

FIND A FACTORY-TRAINED SERVICE CENTER NEAR YOU

Waterous has hundreds of Gold Service Centers across 45 states and territories in the U.S. and Canada. This means you’re only a stone’s throw away from service you can depend on to get your equipment back up and running.

Find Your Service Center

PRODUCT DOCUMENTATION

In the Waterous product literature library, you’ll find a complete listing of our extensive line of firefighting equipment and accessories. For each product, we provide all the detailed information you need, including sales specs, preferred specs, product catalogs, and more.

DOWNLOAD OUR WATER FLOW CALCULATOR APP

Quickly calculate friction loss and smooth nozzle discharge measurements from the palm of your hand. Includes both NFA and Iowa flow formulas, and is optimized for phones, tablets, and other smart devices. Available now for the low, low price of FREE.

Training Programs

Waterous was forging new education programs far before the fire service industry stressed the need for fire pump maintenance training. Today, our courses continue to help technicians perform fire pump service and repair to keep Waterous pumps and accessories operating at their full potential. Choose a program below to learn more and sign up today.

WATEROUS HAS YOU COVERED

Waterous’s new standard, seven-year parts warranty and total protection package are designed to bring you added assurance alongside the most reliable fire pumps on the market.

View Our Warranty Offers